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Help Desk

HHSC IT Department - Issue Response Guidelines

The following are guidelines put in place by the Director of Technology and IT Operations Manager as to how the IT Team will respond to concerns/requests that affect the daily tasks at Hamilton Heights School Corporation.

If the issue is an emergency or affects a wide variety of people, staff members can access phone extensions and cell phone numbers of the IT Department from the main office. 

The Technology Director has the ability to re-assign tickets, set priorities or goal completion dates, and monitor progress as needed.

Reporting Issues to IT

IT Response to HHSC Technology Issues/Concerns

Communication from the IT Department

Communication is the key! The IT Department will communicate in a timely manner any issues or concern that could affect the proper workflow of staff and students and will also communicate when the issue is fixed or normal status has returned. All help desk tickets are time stamped and response time is noted.